Quick Summary: We protect your personal information in accordance with GDPR and Jersey data protection laws. We only collect necessary information for hypnotherapy servicesnever share it inappropriatelyand respect all your privacy rights.
1. Information We Collect
Essential Information
- Contact Details: Namephone numberemail address
- Appointment Data: Scheduling preferencessession notes
- Communication Records: EmailWhatsAppand consultation content
Health Information (Special Category Data)
Important: Health information is collected only through secure channels during consultations or via secure forms extensively through WhatsApp or unsecured communications.
Legal Basis for Processing
- Consent: For marketing communications and non-essential services
- Contract Performance: To provide hypnotherapy services
- Legal Obligation: For record-keeping and regulatory compliance
- Vital Interests: In emergency health situations
2. How We Use Your Information
- Provide hypnotherapy services and consultations
- Schedule and manage appointments
- Maintain treatment records and progress notes
- Send appointment reminders and administrative updates
- Comply with professional and legal obligations
- Improve our services based on feedback
3. Communication Preferences
Opt-in Required
We only send communications if you've explicitly consented. You can withdraw consent anytime.
Communication Channels
- Email: Primary channel for secure communications
- WhatsApp: General enquiries and appointment scheduling only
- Phone: Direct consultations and urgent matters
- Secure Forms: For sensitive health information
4. WhatsApp Communication Policy
WhatsApp is used for general enquiries and appointment scheduling only. Sensitive health information should not be shared via WhatsApp.
WhatsApp Data Collection
- Contact information (namephone number)
- Enquiry details and appointment requests
- General administrative communications
WhatsApp Restrictions
Do Not Share via WhatsApp:
- Detailed health information
- Treatment history or medical records
- Sensitive personal data
- Payment or financial information
Opt-out
Reply STOP to any WhatsApp message or email hajni@clearmind.co.uk
WhatsApp Compliance Details
We comply with WhatsApp Business Messaging Policy by:
- Never sending unsolicited messages
- Obtaining explicit consent before messaging
- Providing clear opt-out mechanisms
- Avoiding prohibited content (illegalharmfuldiscriminatory)
- Not using WhatsApp for regulated medical product discussions
5. Data Security & Confidentiality
Technical Safeguards
- Encrypted data transmission and storage
- Secure server infrastructure
- Regular security audits and updates
- Access controls and authentication
Organizational Measures
- Staff training on data protection
- Confidentiality agreements
- Need-to-know access principles
- Incident response procedures
6. Your Privacy Rights
Access & Rectification
- Right to Access: Request copies of your personal data
- Right to Rectification: Correct inaccurate information
- Response Time: Within 30 days of request
Erasure & Restriction
- Right to Erasure: Request deletion (subject to legal obligations)
- Right to Restrict: Limit how we process your data
- Right to Object: Stop processing in certain circumstances
Portability & Complaints
- Data Portability: Transfer data to another organization
- Complaints: Contact Jersey Office of Information Commissioner
- Supervisory Authority: Right to lodge complaints with regulators
7. Data Retention
- Treatment Records: 7 years after last contact (professional requirement)
- Communication Records: 3 years or until consent withdrawn
- Financial Records: 6 years (legal requirement)
- Marketing Data: Until consent withdrawn
International Transfers
Data may be transferred outside the EEA with appropriate safeguards ensuring equivalent protection levels as required by GDPR and DPJL.
Policy Updates: We review this policy annually and notify you of significant changes. Check our website for the latest version.
ClearMind Hypno | Qualified Hypnotherapist | Registered in UK | Committed to your privacy and wellbeing